Van Parts from Auckland: Delivery & Warranty | CPM NZ | Car Parts Market
Buying Van Parts from Auckland: Delivery, Collection and Warranty
6 min read
Where the parts ship from, how long they take, what happens if one does not fit, and what the warranty actually covers — the practical side of ordering van parts in New Zealand.
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The parts themselves are only half of a parts purchase. The other half is where they ship from, how long they take, what happens if one does not fit, and what the warranty actually covers.
This is the practical side of buying Toyota Hiace and Nissan Caravan parts from Car Parts Market in Auckland.
Where is Car Parts Market based?
Car Parts Market operates from 11A Akatea Road, Glendene, Auckland. Glendene is in West Auckland, and the warehouse is where all stock is held and all orders are packed and dispatched.
It is a warehouse rather than a retail shop, so collection is by appointment rather than by walking in off the street. Opening hours are Monday to Saturday, 8am to 5pm.
Can I collect parts instead of paying for freight?
Yes.Click and collect is available from the Glendene warehouse on products where it is offered at checkout, and it removes the freight cost entirely.
How it works:
Choose click and collect at checkout on an eligible product.
Wait for confirmation that the order is picked and ready — do not travel before it arrives.
Collect from 11A Akatea Road, Glendene, by appointment during opening hours.
The confirmation step matters. Stock is held in a working warehouse, and arriving unannounced means waiting while the order is found, if it can be found at all that day.
Collection suits large panel parts particularly well. A bonnet, tailgate or bumper is awkward and expensive to freight, and collecting one avoids both the cost and the risk of transit damage.
Do you deliver across New Zealand?
Yes — Car Parts Market ships nationwide. Rates, options and timing are set out on the delivery page, and the dispatch address is the Glendene warehouse.
Two things are worth knowing before ordering a large item:
Oversize and dangerous goods are quoted case by case. Long panels, glass and certain chemicals do not travel on standard courier rates, and the listing will say so. The quote comes back before the order is committed.
Rural delivery adds time. A rural address is an extra leg on most courier networks.
Inspect the parcel on arrival. If the packaging is crushed, punctured, wet or opened, photograph it before unpacking and contact Car Parts Market as soon as reasonably possible — within 48 hours if practicable. Prompt notice makes a carrier claim far easier to resolve, though the returns policy makes clear that missing the 48 hours does not remove a right that cannot lawfully be excluded.
Australian orders differ from domestic ones in three ways:
Freight is quoted, not fixed. Van panels are bulky and rates depend on size, weight and destination.
Duties and taxes are the buyer's responsibility. Amounts paid directly to an overseas carrier or authority are not collected by Car Parts Market and cannot be refunded by it.
Returns need to be arranged first. Contact Car Parts Market before shipping anything back from Australia, so the correct carrier, customs description and declared value can be confirmed. An incorrectly documented return can attract duty and brokerage charges that need not have arisen.
For a quote, email support@carpartsmarket.co.nz or phone 09 243 1350 with the vehicle, the parts and your delivery postcode.
What warranty comes with an aftermarket part?
New aftermarket products carry a three-month voluntary warranty, starting on the date the product is delivered or collected. Terms and conditions apply, and the full detail is on the warranty page.
The warranty covers a defect in materials or workmanship that appears during normal, intended use — provided the part was selected for the correct application and installed, used and maintained correctly. It is a parts warranty: it covers the product itself, not diagnosis, removal, installation, programming, wheel alignment, towing, vehicle hire or loss of income.
Two things about it matter more than the three months:
It sits on top of your legal rights, not instead of them. The Consumer Guarantees Act 1993 requires products to be of acceptable quality, durable and fit for purpose, and those guarantees apply regardless of how long a voluntary warranty runs. Depending on the product and the price, a right under the Act may continue after the three months has expired.
The voluntary limits on labour and other costs do not exclude what the law allows you to recover. Contact Car Parts Market before incurring substantial cost, and allow a reasonable opportunity to inspect the part.
What if the part does not fit?
It depends on how the part was chosen.
If Car Parts Market confirmed compatibility in writing from complete and accurate vehicle details you supplied, and the part does not fit, the Fitment Guarantee applies: you get the correct part or a refund, and reasonable approved return freight is covered.
If the part was chosen without relying on that advice, it is generally treated as a change-of-mind return. There is a voluntary 30-day change-of-mind return for eligible products, and the conditions are real ones — the part must be unused, uninstalled, unmodified and in resaleable packaging, and you pay the return freight.
The way to avoid the question entirely is to have fitment checked first. Send the registration or chassis number through the parts inquiry form before ordering, particularly for a Japanese import where the New Zealand registration year is often several years later than the build date that actually determines which parts were fitted.
Do not force, cut, paint or wire a part that looks wrong. A part that has been altered so it cannot be returned to its original condition is not eligible for a change-of-mind return — though that exclusion applies only to change-of-mind returns, and a part that was faulty or misdescribed still qualifies for a remedy under the law.
What Car Parts Market stocks
Car Parts Market specialises in two van platforms: the Toyota Hiace across the H100, H200 and H300 generations, and the Nissan Caravan in both the E25 and E26 (NV350) series. Coverage is deepest in body panels and lighting — headlights, tail lights, fog and corner lights, mirrors, grilles, bonnets, bumpers, doors and tailgate parts.
Every product records the vehicle, generation and year range it fits, and where relevant the side, body width and roof height. In New Zealand's right-hand-drive vehicles, RH is the driver's side and LH the passenger's.
Frequently asked questions
Where can I buy Toyota Hiace parts in Auckland?
Car Parts Market supplies Toyota Hiace parts from 11A Akatea Road, Glendene, in West Auckland. Click and collect is available by appointment on eligible products, Monday to Saturday 8am to 5pm, and orders also ship throughout New Zealand. Contact support@carpartsmarket.co.nz or phone 09 243 1350.
Does Car Parts Market ship to Australia?
Yes. Car Parts Market ships van parts from Auckland to Australia, with freight quoted per order because van panels are bulky and rates depend on size, weight and destination. Duties and taxes paid to an overseas carrier or authority are the buyer's responsibility and cannot be refunded by Car Parts Market.
What warranty comes with aftermarket van parts in New Zealand?
New aftermarket products from Car Parts Market carry a three-month voluntary warranty from the date of delivery or collection, covering defects in materials or workmanship. Terms and conditions apply. This sits on top of Consumer Guarantees Act rights, which may continue after the three-month period has ended.
Can I collect car parts in Auckland instead of paying freight?
Yes, on products where click and collect is offered at checkout. Collection is from 11A Akatea Road, Glendene, by appointment during opening hours. Wait for confirmation that the order is picked and ready before travelling. Collection suits large panels particularly well, avoiding both freight cost and transit damage.
What happens if a part I ordered does not fit my van?
If Car Parts Market confirmed compatibility in writing from accurate vehicle details, the Fitment Guarantee provides the correct part or a refund with reasonable approved return freight covered. Otherwise it is treated as a change-of-mind return, subject to the voluntary 30-day conditions. Have fitment checked before ordering to avoid the question.
