Click & collect

Click and collect is available only when it is offered at checkout for the selected product and store. This page summarises section 17 of our Shipping and Delivery Policy, which is the full policy that applies.

How it works

1. Choose click and collect at checkout, where available for your order.
2. Wait for our ready for collection message before travelling. An order confirmation alone is not a collection notice.
3. Collect from 11A Akatea Road, Glendene, Auckland, by appointment during the hours stated in the ready-for-collection message.
4. Bring your order reference or collection code and reasonable proof of identity or authority. If another person will collect on your behalf, email info@carpartsmarket.co.nz before collection with their full name; they must bring the order reference and photo identification if reasonably requested.

Collection hold and uncollected orders

We hold ready orders for 7 calendar days after the ready-for-collection message, unless we agree otherwise. If an order is not collected, we will attempt to contact you and apply our disclosed cancellation, refund, and lawful cost-recovery process. We will not automatically treat an order as abandoned without reasonable notice.

Risk on collection

Risk passes to you, or your authorised collector, on physical collection, subject to rights that apply to product condition and quality under the Consumer Guarantees Act 1993.

Full policy

See our Shipping and Delivery Policy for the complete terms, including delivery alternatives if click and collect is unavailable for an item.